Last 14 Days
Leads: 23
Live Transfers + Appointments: 6
— Over the last 14 days, 23 leads and 6 live transfers/appointments were generated on $275 in spend, putting the lead-to-appointment rate at 26% and cost per appointment at $45.83.
Last 30 Days
Leads: 60
Live Transfers + Appointments: 16
— Over the last 30 days, 60 leads and 16 live transfers/appointments were generated on $680 in spend, putting the lead-to-appointment rate at 26.7% and cost per appointment at $42.50.
Last 5 Appointments & Live Transfers
2026-07-02 Appointment — Tiara Braxton
Showed
2026-07-06 Appointment — Sameer Mohamed
Showed
2026-07-08 Appointment — Darren Ahmed
Showed
2026-07-13 Appointment — Clarence Jackson
Showed
2026-07-20 Appointment — Rodolfo Rodriguez
Showed
Common Concerns for the Client
- My last live transfer came through without the prospect's phone number or contact info — I still can't reach Derek Martin and nobody has fixed this yet
- I've been trying to call support but keep hitting a password prompt I was never given — I feel like I can't get help when I need it
- It's been 13 days since anyone reached out to me and my issue is still unresolved
Action Steps We Are Taking
- Immediately escalate the missing contact info issue for the Derek Martin live transfer — pull the lead record, retrieve his full contact details, and send them directly to David before or during this call
- Investigate and resolve the password-prompt issue on the support line so David has a working path to reach the team when he needs help
- Apologize for the 13-day gap in communication and acknowledge that the open action items from the July 2 call were not closed out — own it directly
- Launch at least 2 new creatives in the next 7 days to refresh the ad set, as no new creative has been introduced in the last 14 days and the top spend ad (Copy 3) is showing a declining CTR of 2.32% against Copy 2's 3.08%
Objections & Reframes
- Objection: You guys dropped the ball — it's been two weeks and my lead info issue still isn't fixed. Reframe: You're right, and I'm not going to make excuses. That should have been resolved before we hung up on July 2nd. I have Derek's contact info pulled up right now and I'm sending it to you as we speak — and we've fixed the underlying issue so it doesn't happen again.
- Objection: My cost per lead feels high and I'm not sure this is worth what I'm paying. Reframe: Your cost per appointment is actually $42.50 over the last 30 days, which is well below the $100–$150 target — you're getting qualified, booked opportunities for less than half of what we'd consider acceptable, so the economics are working in your favor.
- Objection: I can never get anyone on the phone when I have a problem. Reframe: That password prompt issue was a real barrier and you shouldn't have hit it — we're fixing that access problem now, and I'm giving you my direct line so you have someone specific to call instead of going through the general queue.