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Bob Gibbins

16d overdue
Facebook Ad Account
act_23944424298502770
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Performance Metrics

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Performance Report
Generated 2026-06-29
Last 14 Days
Leads: 11
Live Transfers + Appointments: 5
— Over the last 14 days, 11 leads generated with 5 live transfers or appointments resulted in a 45% lead-to-appointment rate, exceeding the 20% target, with $0 in tracked ad spend.
Last 30 Days
Leads: 12
Live Transfers + Appointments: 5
— Over the last 30 days, 12 leads generated with 5 live transfers or appointments resulted in a 42% lead-to-appointment rate, exceeding the 20% target, with $0 in tracked ad spend.
Last 5 Appointments & Live Transfers
2026-06-20 Appointment — Daniel No Show
2026-06-20 Appointment — Corina Cabrera No Show
2026-06-22 Live Transfer — Bob Epps No Show
2026-06-23 Live Transfer — Elma No Show
2026-06-26 Appointment — Margie Showed
Common Concerns for the Client
  • Why is my ad spend showing $0 — are my ads actually running?
  • I only got 12 leads in 30 days, is that enough volume to keep my pipeline full?
  • It's been almost 2 weeks since anyone reached out to me — is anyone managing my account?
Action Steps We Are Taking
  • Audit the billing and spend tracking immediately to confirm whether ads are actively running and why $0 spend is recorded across both windows despite leads coming in.
  • Reach out to Bob today to re-establish contact after the 12-day gap and confirm the outcome of his June 20 in-person estimate.
  • Review current campaign budget pacing and targeting to identify any delivery issues, paused ad sets, or billing flags that could be suppressing spend and lead volume.
  • Schedule a brief check-in call with Bob this week to align on lead quality, pipeline status, and set expectations for scaling volume as campaigns stabilize.
Objections & Reframes
  • Objection: My ads are showing $0 spend, I don't think anything is running. Reframe: That's a fair concern and we're looking into it right now — the good news is leads and appointments are still coming through, so we want to confirm the tracking is accurate and make sure your budget is flowing correctly.
  • Objection: I've only gotten 12 leads in a month, that feels low. Reframe: Volume is something we're actively working to scale, but your close rate is strong — 5 appointments from 12 leads is a 42% conversion rate, more than double our target, so the quality is there and we build on that as we increase spend.
  • Objection: I haven't heard from anyone in almost two weeks. Reframe: You're right, and that's on us — we're reaching out now to make sure you're supported and to get a full update on where things stand, including that estimate from June 20.
Contact History 7 entries
2026-07-10 CALL
CSM
I spoke with Bob regarding his appointment with Lisa Johnson. The appointment was originally scheduled for tomorrow at 4:30 PM, which triggered an automated reminder from LaunchPros. However, Bob had already contacted Lisa directly and rescheduled the appointment to **12:30 PM today**. Because our system had not yet been updated, Lisa received the reminder for the original appointment time. I followed up with Lisa to clarify the situation and confirmed that the correct appointment is **today at 12:30 PM**, ensuring both parties were aligned on the updated schedule.
2026-06-29 CALL
CSM
Spoke with Bob to review the recent appointments and live transfers. Overall, he reported that only one lead has been qualified so far. The promising lead is **Margie** in Pflugerville. Bob is actively working with her and estimates there is about a 50/50 chance of closing the project. He provided feedback on the remaining leads: * **Epps** was not a qualified lead. The prospect wanted a project that was not feasible for Bob's services. * **Elma (Elgin)** was a no-show. Bob also noted that Elgin is outside his preferred service area, approximately an hour away. * **Karina Cabrera (Killeen)** was not a qualified opportunity. Although she attended the appointment, she stated she was not interested in moving forward with a pool project. At this time, Margie is the only active opportunity in his pipeline. I let Bob know that he will not be charged for the unqualified leads and that the marketing team is already working on improving his campaign by testing new ad creative and generating more qualified live transfers. Bob appreciated the transparency and emphasized that he values an honest working relationship. He mentioned having poor experiences with previous marketing companies but said LaunchPros has been straightforward with him so far. He added our contact information to his phone and is looking forward to seeing stronger lead quality with the next round of campaigns.
2026-06-17 SMS
CSM
Bob got an in person estimate for Saturday, June 20, 2026. He spoke to the customer and the appointment is confirmed.
2026-06-05 CALL
CSM
figured out his billing issue.
2026-06-02 CALL
CSM
onboarded with nico
2026-06-02 CALL
CSM
onboarded with Nico
2026-06-01 CALL
CSM
onbaording call today june 1rst